FAQs

General Information

What is Dawnih?
Dawnih is an online store offering stylish cases for iPhones, AirPods, MacBooks, iPads, and watch bands. Our goal is to provide products that protect and enhance the style of your everyday tech devices.

Where do you ship from?
We ship from warehouses in the US, Europe, and Asia to ensure fast and efficient delivery based on your location. Since we fulfill orders from multiple facilities, your items may arrive in separate packages if shipped from different places.

Can I change or cancel my order after placing it?
Orders are processed quickly, so changes or cancellations are not guaranteed. Please get in touch with us as soon as possible, and we will do our best to assist you.

How do I track my order?
Once your order has shipped, you'll receive a tracking number via email. You can use that number to track your package on our website or the carrier's tracking page.

Shipping & Delivery

Do you ship internationally?
Yes, we offer worldwide shipping to most countries.

How long does shipping take?
Most orders are processed within 1–3 business days, and delivery typically takes 7–15 business days, depending on your location.

Do you offer free shipping?
Yes, we offer free worldwide shipping on all orders, with no minimum required.

Can I change my shipping address?
We cannot change the address once an order has shipped. If you made a mistake, please contact us immediately after placing your order so we can update it quickly.

What if my order is late or lost?
Don't hesitate to contact our support team if your order hasn't arrived within the estimated timeframe. We'll review the issue and work with you to resolve it.

Returns & Refunds

What is your return policy?
You can return eligible items within 14 days of receiving them. Items must be unused, undamaged, and in their original packaging. Please see our full Returns Policy for more details.

How do I initiate a return?
Please email us at thedawnih@gmail.com or use our Contact Page with your order number and reason for the return. We'll guide you through the following steps.

Who covers return shipping costs?
We'll cover the return shipping if the item is defective or damaged. For all other returns, the customer is responsible for the shipping costs.

Do you offer exchanges?
We currently don't offer direct exchanges. However, if you'd like a different item, you can return the original and place a new order.

When will I get my refund?
Refunds are processed within 7 business days after we receive and inspect the returned item, depending on your payment method.

Product Details

Are your phone cases protective or just decorative?
Our phone cases strike the perfect balance between style and everyday protection. They're designed to guard against minor drops and scratches while keeping your device looking great.

What materials are your watch bands made of?
Our watch bands are available in various materials, such as silicone, leather, and stainless steel. Each product description provides detailed information about the material.

Will the phone case fit my device?
Each product page lists the compatible phone models. Please double-check your phone model before placing an order.

What materials are your phone cases made from?
Our phone cases are made from durable materials like silicone, hard plastic, and premium TPU, ensuring protection and style.

Do the colors look exactly like the images?
We try to represent all products accurately, but slight color variations may occur due to lighting or screen settings.

Payments & Checkout

Which payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options that are available during checkout.

Is it safe to enter my payment information on your website?
Our website uses SSL encryption to ensure your payment information is processed securely.

Can I apply a discount code to my order?
Yes, you can apply a valid discount code during checkout. Be sure to enter the code before completing your purchase.

Why was my payment declined?
Payment issues can arise for various reasons, such as incorrect card details or insufficient funds. Please verify your payment information or contact your payment provider for assistance.

Can I pay in installments?
At the moment, we do not offer installment payment options. Full payment is required at checkout.

Account & Support

Do I need to create an account to place an order?
No, you do not need to create an account to place an order. You can check out as a guest. However, creating an account allows you to track your order history and saves time on future purchases.

How can I contact customer support?
You can reach us through our Contact Page or email us directly at thedawnih@gmail.com. We're here to assist with any questions or concerns you may have.

What are your customer support hours?
Our customer support team is available from 9 AM to 5 PM (ET) Monday through Friday. We aim to respond to all inquiries within 1-2 business days.

I have a problem with my order. What should I do?
If you have any issues with your order, please immediately contact us with your order number and a brief description of the problem. Our team will assist you in resolving the issue.

Do you provide live chat support?
Yes, we provide live chat support. During business hours, you can reach us instantly via the chat feature in the screen's bottom right corner.

Can I leave feedback about my shopping experience?
Yes, we love hearing from our customers! You can share your feedback through our Contact Page or email us directly.