Returns Policy

At Dawnih, your satisfaction is our priority. If something about your order doesn't meet your expectations, we're here to help. We offer a straightforward return and refund process for eligible items. Please see the information below to learn more.

Eligible Items

For items to be eligible for a return and refund, the following conditions must be met:

  • The item must be unused and in its original condition.
  • It must be returned in the original packaging, including all tags, labels, and accessories.
  • The item must be returned within 14 days from the date of receipt.
  • The item must not be damaged or defective due to misuse.

Note: Certain products are not eligible for return, including:

  • Products that have been used or damaged (unless defective).
  • Products missing tags, labels, or original packaging.
  • Sale or clearance products (if stated at the time of purchase).

We'll proceed with your return and refund if these conditions are met.

How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact us: Reach out via our Contact Page or email us at thedawnih@gmail.com with your order number and a brief explanation of why you're returning the product.
  2. Provide supporting details: We may request photos or videos of the item to help us assess the issue.
  3. Follow return instructions: Once your return request is approved, we'll provide detailed instructions on how to send the item back to us.

Return Shipping Costs

If your item is defective or damaged, we'll cover the full cost of return shipping.

For all other returns, customers are responsible for the return shipping costs.

We recommend using a trackable shipping method to ensure your return is received and processed promptly.

Refunds

Once we receive and inspect the returned item, we will issue your refund using the original payment method. Refunds typically take up to 7 business days to be credited to your account, depending on your payment service provider.

Note: Refunds will only be processed once the returned item has been received and confirmed to meet our eligibility criteria. We will notify you if the product does not meet the requirements, and the return may be rejected.

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately: Please notify us with your order number and clear photos of the damaged or defective item.
  2. We will issue a full refund or send you a replacement at no additional cost.
  3. We will also cover the return shipping costs for damaged or defective items.

Cancellations & Exchanges

We do not currently accept cancellations or exchanges. Once an order has been processed or shipped, it cannot be changed or canceled. If you're unsatisfied with your purchase, please refer to our return policy to check if your item is eligible for a return and refund.

Contact Us

Thank you for shopping with Dawnih. If you need assistance or have any feedback, we're here to help. We are committed to improving and providing the best experience for all our customers.

We look forward to serving you again soon!